Refund policy

REFUND POLICY

Last updated: September 19, 2026

We want you to be happy with your fishing gear. If something isn't right, this policy explains how returns and refunds work.

30-day returns

You have 30 days from the day your order is delivered to request a return. This is longer than the 14-day withdrawal period required by EU consumer law, and it does not limit your statutory rights.

To be eligible, the item should be unused beyond what is needed to check it, in the condition you received it, and in its original packaging where possible.

How to start a return

Contact us at catchfish92@gmail.com with your order number and the reason for the return. We will reply with the return address and the next steps. Please do not send items back before contacting us, as returns sent without confirmation may not reach us.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We will send a replacement or give you a full refund, and you will not pay any return costs.

Return shipping costs

For returns where the item is not damaged, defective or wrong (for example, if you changed your mind), the cost of sending the item back is paid by the customer.

Refunds

Once we receive and check your return, we will email you to confirm the refund. Approved refunds are made to your original payment method within 14 days. Your bank or card provider may need a few extra days to show the refund on your account.

Exchanges

If you would like a different colour or size, the quickest way is to return the original item and place a new order for the one you want.

Contact

Questions about returns or refunds? Email us at catchfish92@gmail.com or use the Contact page on our website.